Dr. Mohammadali Farjoo – intellcert Australia / New Zealand
Universities often see Quality Management Systems (QMS) as a hurdle, adding layers of perceived bureaucracy. However, research reveals that integrating QMS into higher education institutions (HEIs) has far-reaching benefits. A recent study on UK universities demonstrates that QMS not only enhances students‘ employability but also strengthens industry-academia collaboration, acting as a fundamental mediator in this relationship [1].
The Case for QMS in Higher Education
Employability remains a cornerstone for HEIs. Beyond imparting knowledge, universities must ensure graduates possess the skills, abilities, and attributes to thrive in an evolving job market. The integration of QMS fosters these qualities by creating a structured environment focused on excellence in leadership, strategy, resources, processes, and continuous improvement. When embedded effectively, QMS aligns institutional goals with the demands of stakeholders, including students, employers, and society.
In the UK, universities adopting QMS, often guided by frameworks like the European Foundation for Quality Management (EFQM) Excellence Model, have demonstrated improved graduate outcomes. These institutions actively engage with industry partners to shape curricula, enhance hands-on learning opportunities, and provide pathways for innovation. The outcome? Graduates are not only ready for employment but excel as adaptable, industry-ready professionals [1].
QMS as a Driver of Collaboration and Innovation
Industry–academic collaboration is no longer a „nice-to-have“ but an obligation. Universities with robust QMS frameworks attract industry partnerships that lead to innovation and knowledge transfer as well. These collaborations pave the way for research-driven solutions to real-world problems and foster environments where students gain exposure to industrial challenges, preparing them for future careers.
From personal experience working with Technology Transfer Offices (TTOs) around the globe, I’ve observed that offices (or commercialisation companies) implementing and maintaining certified QMS provide a more seamless, professional service. These TTOs stand out as strategic allies for universities, ensuring commercialisation opportunities are effectively captured and aligned with industry needs. They succeed because QMS is deeply embedded in their operations, reflecting their KPIs, vision, and values.
QMS: Beyond Employability
QMS extends its impact to collaborative research, innovation management, commercialisation, and technology transfer. For HEIs, it is a foundational element that drives better outcomes, not only for students but for research initiatives aiming to make societal and economic impacts. The transition from research to industry adoption becomes streamlined when quality management is part of the institution’s DNA.
Reference:
[1] J. Abbas, K. Kumari, and W. M. Al-Rahmi, “Quality management system in higher education institutions and its impact on students’ employability with the mediating effect of industry–academia collaboration,” Journal of economic and administrative sciences, vol. 40, no. 2, pp. 325–343, 2024, doi: 10.1108/JEAS-07-2021-0135.
