Our Policies

Trust through Expertise, Transparency, and Impartiality

As a service provider in the fields of certification, inspection, testing, and training, we consistently align our work with the current state of the art as well as with the relevant national and international requirements – in particular with the standards ISO/IEC 17020, 17021, 17024, and 17065. This applies regardless of whether our services are already accredited or not.

Our certification and inspection processes are governed by clearly defined, documented, and auditable procedures. These include, among others:

• Granting, refusal, suspension, reinstatement, or withdrawal of certificates

• Extension or limitation of scopes

• Risk-based decision-making based on defined criteria and standardized evaluation procedures

In doing so, we consistently act in line with the principles of impartiality, independence, integrity, and transparency. Through risk management, internal controls, and impartiality analyses, our organization ensures that conflicts of interest are identified and avoided at an early stage.

Competence management for our employees and assessors is carried out in accordance with the requirements of the relevant standards: we ensure that professional qualifications, training, and continuous education are regularly reviewed and documented.

The handling of information, complaints, and appeals follows clear procedures that ensure fairness, traceability, confidentiality, and documentation. The use of our name, logo, and issued certificates is also subject to explicit regulations.

All relevant principles, procedures, and work instructions are documented in our internal guidelines, processes, and procedural instructions.

For interested parties, we provide selected documents for download that transparently present our principles and approaches:

• Certification Regultaion of Management Systems
• Code of Conduct
• Compliance Management System
• Guideline for Corruption Prevention
• Mission Statement
• Declaration of Conformity

In addition, we are happy to answer further questions about our processes or, upon request, provide access to supplementary documents containing detailed information about our certification and inspection process. Please send such inquiries directly to us via the contact link below.

If you have any questions or require further information, we are always available. Simply click on the link below.