| Quality Management | |||||||||||
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| Course ID | Course Category | Title | Content | Target Audience | Duration | Prerequisites | Language | Conduction Method | In-house Training Possible | Certificate Type | Certification Requirement |
| IC-800-E-01 | Quality Management | Basics of Quality Management: Quality as the Key to Success | Introduction to the fundamental concepts of quality management Significance of quality for business success Quality standards and norms Process of quality improvement Methods for error prevention and correction Quality assurance techniques | Beginners in quality management, team members. | 1.5 days (12 hours) | No specific prerequisites required. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-02 | Quality Management | Leadership and Quality Culture | Role of leaders in creating a quality culture Development of leadership competencies in quality management Influence of leadership on employee motivation and engagement Creating an environment that promotes quality awareness Communication and leadership in the quality context Successful implementation of quality goals | Leaders and managers who want to promote a quality culture. | 1 day (8 hours) | Basic knowledge in quality management recommended. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-03 | Quality Management | External Audit Preparation | Understanding the requirements of external audits Documentation preparation for audits Employee training for audits Review of audit procedures and protocols Addressing audit challenges Enhancing audit performance | Quality managers who need to prepare their company for external quality audits. | 1 day (8 hours) | Basic knowledge in quality management recommended. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-04 | Quality Management | Process-Oriented Quality Management | Process-based approaches in quality management Identification, analysis, and improvement of business processes Process performance measurement and monitoring Integration of quality aspects into processes Continuous process improvement Successful implementation of process-oriented approaches | Process owners responsible for managing business processes in the quality context. | 2 days (16 hours) | Basic knowledge in quality management recommended. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-05 | Quality Management | Risk Management in the Quality Context | Fundamentals of risk management Identification of quality risks Risk assessment and prioritization Risk mitigation strategies Integration of risk management into the quality management system Risk reporting and monitoring | Quality managers and representatives responsible for identifying and addressing risks in the quality management system. | 1.5 days (12 hours) | Basic knowledge in quality management recommended. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-06 | Quality Management | Supplier and Partner Management | Importance of effective supplier and partner management Selection and evaluation of suppliers and partners Supplier qualification and audits Relationship building and collaboration with suppliers and partners Supply chain risk management Continuous improvement of supplier and partner performance | Employees responsible for the selection and monitoring of suppliers. | 1 day (8 hours) | No specific prerequisites required. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-07 | Quality Management | Quality Control and Assurance: Ensuring the Highest Quality Products and Services | Methods of quality control and assurance Quality assurance processes in production Testing methods and tools Error detection and prevention Standards and regulations for quality assurance Quality documentation and reporting | Quality managers, production managers. | 2 days (16 hours) | Basic knowledge in quality management required. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-08 | Quality Management | Statistical Methods in Quality Management | Introduction to statistical methods in quality management Data collection and analysis Application of statistics for quality improvement Process control and optimization using statistical tools Six Sigma and statistical process control Root cause analysis using statistics | Employees who want to apply statistical tools for process control. | 2 days (16 hours) | Basic knowledge in quality management recommended. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-09 | Quality Management | Total Quality Management (TQM): Integrating Quality Approaches into the Corporate Culture | Fundamental principles of Total Quality Management Cultural changes to promote TQM TQM methods and tools Customer focus and continuous improvement Employee participation and engagement Successful implementation of TQM | Quality managers, executives. | 1.5 days (12 hours) | Basic knowledge in quality management required. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-10 | Quality Management | Six Sigma Methodology: Data-Driven Process Optimization and Error Minimization | Basics and principles of Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology Statistical analysis for error minimization Project management in Six Sigma Successful implementation of Six Sigma projects Six Sigma certification options | Quality managers, process improvers. | 2 days (16 hours) | Basic knowledge in quality management required. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-11 | Quality Management | Measurement and Test Equipment Management | Importance of measurement and test equipment management Calibration and maintenance of measuring instruments Identification and labeling of measuring equipment Documentation and traceability Quality assurance in measurement and test equipment inspection Audits and compliance in measurement and test equipment management | Employees responsible for calibrating and maintaining measurement and test equipment. | 1.5 days (12 hours) | Basic knowledge in quality management recommended. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-12 | Quality Management | Customer Orientation and Customer Satisfaction | Customer orientation as a strategic approach Understanding customer needs and expectations Measuring customer satisfaction Customer feedback and complaint management Continuous improvement through customer feedback Building long-term customer relationships | Employees who want to understand customer requirements and enhance customer satisfaction. | 1 day (8 hours) | No specific prerequisites required. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-13 | Quality Management | Document Control and Change Management | Importance of document control in quality management Document creation, approval, and revision Versioning and document control Change management processes and procedures Ensuring document integrity and availability Audit and compliance in document control | Employees responsible for managing quality documents. | 1 day (8 hours) | No specific prerequisites required. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-14 | Quality Management | Basic Course for Auditors | Introduction to auditing and ISO 19011 Fundamental principles of auditing Types of audits and their applications Audit preparation and planning according to ISO 19011 Conducting audits: interviews and follow-up Assessment of audit evidence and identification of deviations Audit reporting and follow-up | Individuals who want to develop an understanding of conducting audits following the ISO 19011 guidelines. This may include internal auditors, quality representatives, managers, and anyone involved in audits. | 2 days (16 hours) | Basic understanding of quality management and audit processes required. | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-15 | Quality Management | Quality Management Representative: Leadership and Coordination of the Quality Management System | Role and responsibilities of the Quality Management Representative Leading and supporting the implementation of the quality management system Coordinating quality activities and processes Documentation and reporting in quality management Interacting with internal and external stakeholders Continuous improvement of the QMS | Quality management representatives, quality managers. | 2 days (16 hours) | Previous participation in the following courses: * IC-800-E-01 Basics of Quality Management * IC-800-E-14 Basic Course for Auditors | English | Online | To be dcided case by case | Certificate of Participation | Without certification option |
| IC-800-E-16 | Quality Management | Quality Auditor: Conducting Quality Audits and Ensuring Compliance | Audit preparation and planning Conducting internal and external quality audits Reviewing compliance with standards and regulations Audit reporting and follow-up Assessing audit results and improvement recommendations Maintaining audit competencies | Quality auditors, quality managers. | 2 days (16 hours) | Previous participation in the following intellcert courses or courses from other providers whose content we can recognize: * IC-800-E-14 Basic Course for Auditors | English | Online | To be dcided case by case | Certificate of Participation | Passed Exam |
| IC-800-E-17 | Quality Management | Measurement and Test Equipment Officer | Introduction to metrology and testing procedures Basic principles and terminology of metrology Selection and calibration of measuring instruments Sources of errors and uncertainties in measurements Data collection, analysis, and interpretation Specialized measurement methods (optional, depending on industry requirements) | Measurement and test equipment officers, as well as professionals, engineers, technicians, and employees working in areas where metrology and testing procedures are important. | 2.5 days (20 hours) | Technical education/professional background. Knowledge of metrology would be advantageous. | English | Online | To be dcided case by case | Certificate of Participation | Passed Exam |
| IC-800-E-18 | Quality Management | Quality Consultant | Introduction to quality consulting Quality management systems and standards Quality assurance processes and methods Quality audits and assessments Failure analysis and corrective actions Continuous improvement and Lean principles Customer focus and quality communication Teamwork and leadership in quality consulting | Individuals who want to support companies as quality consultants in establishing and implementing a quality management system. | 3 days (24 hours) | Previous participation in the following intellcert courses or courses from other providers whose content we can recognize: * IC-809/04-E-01 Basics of Business Process Optimization | English | Online | To be dcided case by case | Certificate of Participation | Passed Exam |
| IC-800-E-19 | Quality Management | Senior Quality Consultant | In-depth analysis and consulting in quality management Strategic quality leadership and design Advanced quality improvement methods and tools Change management in the quality context Higher-level risk assessment and management Leading quality projects and initiatives | Individuals who want to support companies as senior quality consultants in establishing and implementing a quality management system. | 3 days (24 hours) | Previous participation in the following intellcert courses or courses from other providers whose content we can recognize: * IC-809/04-E-01 Basics of Business Process Optimization * IC-809/01-E-01 Basics of Strategic Management | English | Online | To be dcided case by case | Certificate of Participation | Similar to "Consultant" + Interview + 3 years of consulting experience |
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