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Quality Management
Course IDCourse Category
Title Content Target Audience DurationPrerequisites Language Conduction Method In-house Training PossibleCertificate Type Certification Requirement
IC-800-E-01Quality ManagementBasics of Quality Management: Quality as the Key to SuccessIntroduction to the fundamental concepts of quality management
Significance of quality for business success
Quality standards and norms
Process of quality improvement
Methods for error prevention and correction
Quality assurance techniques
Beginners in quality management, team members.1.5 days (12 hours)No specific prerequisites required.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-02Quality ManagementLeadership and Quality CultureRole of leaders in creating a quality culture
Development of leadership competencies in quality management
Influence of leadership on employee motivation and engagement
Creating an environment that promotes quality awareness
Communication and leadership in the quality context
Successful implementation of quality goals
Leaders and managers who want to promote a quality culture.1 day (8 hours)Basic knowledge in quality management recommended.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-03Quality ManagementExternal Audit PreparationUnderstanding the requirements of external audits
Documentation preparation for audits
Employee training for audits
Review of audit procedures and protocols
Addressing audit challenges
Enhancing audit performance
Quality managers who need to prepare their company for external quality audits.1 day (8 hours)Basic knowledge in quality management recommended.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-04Quality ManagementProcess-Oriented Quality Management
Process-based approaches in quality management
Identification, analysis, and improvement of business processes
Process performance measurement and monitoring
Integration of quality aspects into processes
Continuous process improvement
Successful implementation of process-oriented approaches
Process owners responsible for managing business processes in the quality context.
2 days (16 hours)
Basic knowledge in quality management recommended.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-05Quality ManagementRisk Management in the Quality Context
Fundamentals of risk management
Identification of quality risks
Risk assessment and prioritization
Risk mitigation strategies
Integration of risk management into the quality management system
Risk reporting and monitoring
Quality managers and representatives responsible for identifying and addressing risks in the quality management system.
1.5 days (12 hours)
Basic knowledge in quality management recommended.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-06Quality ManagementSupplier and Partner Management
Importance of effective supplier and partner management
Selection and evaluation of suppliers and partners
Supplier qualification and audits
Relationship building and collaboration with suppliers and partners
Supply chain risk management
Continuous improvement of supplier and partner performance
Employees responsible for the selection and monitoring of suppliers.
1 day (8 hours)
No specific prerequisites required.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-07Quality ManagementQuality Control and Assurance: Ensuring the Highest Quality Products and Services
Methods of quality control and assurance
Quality assurance processes in production
Testing methods and tools
Error detection and prevention
Standards and regulations for quality assurance
Quality documentation and reporting
Quality managers, production managers.
2 days (16 hours)
Basic knowledge in quality management required.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-08Quality ManagementStatistical Methods in Quality Management
Introduction to statistical methods in quality management
Data collection and analysis
Application of statistics for quality improvement
Process control and optimization using statistical tools
Six Sigma and statistical process control
Root cause analysis using statistics
Employees who want to apply statistical tools for process control.
2 days (16 hours)
Basic knowledge in quality management recommended.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-09Quality ManagementTotal Quality Management (TQM): Integrating Quality Approaches into the Corporate Culture
Fundamental principles of Total Quality Management
Cultural changes to promote TQM
TQM methods and tools
Customer focus and continuous improvement
Employee participation and engagement
Successful implementation of TQM
Quality managers, executives.
1.5 days (12 hours)
Basic knowledge in quality management required.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-10Quality ManagementSix Sigma Methodology: Data-Driven Process Optimization and Error Minimization
Basics and principles of Six Sigma
DMAIC (Define, Measure, Analyze, Improve, Control) methodology
Statistical analysis for error minimization
Project management in Six Sigma
Successful implementation of Six Sigma projects
Six Sigma certification options
Quality managers, process improvers.
2 days (16 hours)
Basic knowledge in quality management required.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-11Quality ManagementMeasurement and Test Equipment Management
Importance of measurement and test equipment management
Calibration and maintenance of measuring instruments
Identification and labeling of measuring equipment
Documentation and traceability
Quality assurance in measurement and test equipment inspection
Audits and compliance in measurement and test equipment management
Employees responsible for calibrating and maintaining measurement and test equipment.
1.5 days (12 hours)
Basic knowledge in quality management recommended.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-12Quality ManagementCustomer Orientation and Customer Satisfaction
Customer orientation as a strategic approach
Understanding customer needs and expectations
Measuring customer satisfaction
Customer feedback and complaint management
Continuous improvement through customer feedback
Building long-term customer relationships
Employees who want to understand customer requirements and enhance customer satisfaction.
1 day (8 hours)
No specific prerequisites required.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-13Quality ManagementDocument Control and Change Management
Importance of document control in quality management
Document creation, approval, and revision
Versioning and document control
Change management processes and procedures
Ensuring document integrity and availability
Audit and compliance in document control
Employees responsible for managing quality documents.
1 day (8 hours)
No specific prerequisites required.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-14Quality ManagementBasic Course for Auditors
Introduction to auditing and ISO 19011
Fundamental principles of auditing
Types of audits and their applications
Audit preparation and planning according to ISO 19011
Conducting audits: interviews and follow-up
Assessment of audit evidence and identification of deviations
Audit reporting and follow-up
Individuals who want to develop an understanding of conducting audits following the ISO 19011 guidelines. This may include internal auditors, quality representatives, managers, and anyone involved in audits.
2 days (16 hours)
Basic understanding of quality management and audit processes required.EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-15Quality ManagementQuality Management Representative: Leadership and Coordination of the Quality Management System
Role and responsibilities of the Quality Management Representative
Leading and supporting the implementation of the quality management system
Coordinating quality activities and processes
Documentation and reporting in quality management
Interacting with internal and external stakeholders
Continuous improvement of the QMS
Quality management representatives, quality managers.
2 days (16 hours)
Previous participation in the following courses:
* IC-800-E-01 Basics of Quality Management
* IC-800-E-14 Basic Course for Auditors
EnglishOnlineTo be dcided case by caseCertificate of ParticipationWithout certification option
IC-800-E-16Quality ManagementQuality Auditor: Conducting Quality Audits and Ensuring Compliance
Audit preparation and planning
Conducting internal and external quality audits
Reviewing compliance with standards and regulations
Audit reporting and follow-up
Assessing audit results and improvement recommendations
Maintaining audit competencies
Quality auditors, quality managers.
2 days (16 hours)
Previous participation in the following intellcert courses or courses from other providers whose content we can recognize:
* IC-800-E-14 Basic Course for Auditors
EnglishOnlineTo be dcided case by caseCertificate of ParticipationPassed Exam
IC-800-E-17Quality ManagementMeasurement and Test Equipment Officer
Introduction to metrology and testing procedures
Basic principles and terminology of metrology
Selection and calibration of measuring instruments
Sources of errors and uncertainties in measurements
Data collection, analysis, and interpretation
Specialized measurement methods (optional, depending on industry requirements)
Measurement and test equipment officers, as well as professionals, engineers, technicians, and employees working in areas where metrology and testing procedures are important.
2.5 days (20 hours)
Technical education/professional background.
Knowledge of metrology would be advantageous.
EnglishOnlineTo be dcided case by caseCertificate of ParticipationPassed Exam
IC-800-E-18Quality ManagementQuality Consultant
Introduction to quality consulting
Quality management systems and standards
Quality assurance processes and methods
Quality audits and assessments
Failure analysis and corrective actions
Continuous improvement and Lean principles
Customer focus and quality communication
Teamwork and leadership in quality consulting
Individuals who want to support companies as quality consultants in establishing and implementing a quality management system.
3 days (24 hours)
Previous participation in the following intellcert courses or courses from other providers whose content we can recognize:
* IC-809/04-E-01 Basics of Business Process Optimization
EnglishOnlineTo be dcided case by caseCertificate of ParticipationPassed Exam
IC-800-E-19Quality ManagementSenior Quality Consultant
In-depth analysis and consulting in quality management
Strategic quality leadership and design
Advanced quality improvement methods and tools
Change management in the quality context
Higher-level risk assessment and management
Leading quality projects and initiatives
Individuals who want to support companies as senior quality consultants in establishing and implementing a quality management system.
3 days (24 hours)
Previous participation in the following intellcert courses or courses from other providers whose content we can recognize:
* IC-809/04-E-01 Basics of Business Process Optimization
* IC-809/01-E-01 Basics of Strategic Management
EnglishOnlineTo be dcided case by caseCertificate of ParticipationSimilar to "Consultant" + Interview + 3 years of consulting experience