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Quality Management

All training courses are offered as online events in English. Inhouse training also possible.

Course ID

Title

Content

Duration

Prerequisites

Certificate Type

Certification Requirement

C-800-E-01

Basics of Quality Management: Quality as the Key to Success

·         Introduction to the fundamental concepts of quality management

·         Significance of quality for business success

·         Quality standards and norms

·         Process of quality improvement

·         Methods for error prevention and correction

·         Quality assurance techniques

1.5 days

(12 hours)

No specific prerequisites required.

Certificate of Participation

Without certification option

IC-800-E-02

Leadership and Quality Culture

·         Role of leaders in creating a quality culture

·         Development of leadership competencies in quality management

·         Influence of leadership on employee motivation and engagement

·         Creating an environment that promotes quality awareness

·         Communication and leadership in the quality context

·         Successful implementation of quality goals

1 day

(8 hours)

Basic knowledge in quality management recommended.

Certificate of Participation

Without certification option

IC-800-E-03

External Audit Preparation

·         Understanding the requirements of external audits

·         Documentation preparation for audits

·         Employee training for audits

·         Review of audit procedures and protocols

·         Addressing audit challenges

·         Enhancing audit performance

1 day

(8 hours)

Basic knowledge in quality management recommended.

Certificate of Participation

Without certification option

IC-800-E-04

Process-Oriented Quality Management

·         Process-based approaches in quality management

·         Identification, analysis, and improvement of business processes

·         Process performance measurement and monitoring

·         Integration of quality aspects into processes

·         Continuous process improvement

·         Successful implementation of process-oriented approaches

2 days

(16 hours)

Basic knowledge in quality management recommended.

Certificate of Participation

Without certification option

IC-800-E-05

Risk Management in the Quality Context

·         Fundamentals of risk management

·         Identification of quality risks

·         Risk assessment and prioritization

·         Risk mitigation strategies

·         Integration of risk management into the quality management system

·         Risk reporting and monitoring

1.5 days

(12 hours)

Basic knowledge in quality management recommended.

Certificate of Participation

Without certification option

IC-800-E-06

Supplier and Partner Management

·         Importance of effective supplier and partner management

·         Selection and evaluation of suppliers and partners

·         Supplier qualification and audits

·         Relationship building and collaboration with suppliers and partners

·         Supply chain risk management

·         Continuous improvement of supplier and partner performance

1 day

(8 hours)

No specific prerequisites required.

Certificate of Participation

Without certification option

IC-800-E-07

Quality Control and Assurance: Ensuring the Highest Quality Products and Services

·         Methods of quality control and assurance

·         Quality assurance processes in production

·         Testing methods and tools

·         Error detection and prevention
Standards and regulations for quality assurance

·         Quality documentation and reporting

2 days

(16 hours)

Basic knowledge in quality management required.

Certificate of Participation

Without certification option

IC-800-E-08

Statistical Methods in Quality Management

·         Introduction to statistical methods in quality management

·         Data collection and analysis

·         Application of statistics for quality improvement

·         Process control and optimization using statistical tools

·         Six Sigma and statistical process control

·         Root cause analysis using statistics

2 days

(16 hours)

Basic knowledge in quality management recommended.

Certificate of Participation

Without certification option

IC-800-E-09

Total Quality Management (TQM): Integrating Quality Approaches into the Corporate Culture

·         Fundamental principles of Total Quality Management

·         Cultural changes to promote TQM

·         TQM methods and tools

·         Customer focus and continuous improvement

·         Employee participation and engagement

·         Successful implementation of TQM

1.5 days

(12 hours)

Basic knowledge in quality management required.

Certificate of Participation

Without certification option

IC-800-E-10

Six Sigma Methodology: Data-Driven Process Optimization and Error Minimization

·         Basics and principles of Six Sigma

·         DMAIC (Define, Measure, Analyze, Improve, Control) methodology

·         Statistical analysis for error minimization

·         Project management in Six Sigma

·         Successful implementation of Six Sigma projects

·         Six Sigma certification options

2 days

(16 hours)

Basic knowledge in quality management required.

Certificate of Participation

Without certification option

IC-800-E-11

Measurement and Test Equipment Management

·         Importance of measurement and test equipment management

·         Calibration and maintenance of measuring instruments

·         Identification and labeling of measuring equipment

·         Documentation and traceability

·         Quality assurance in measurement and test equipment inspection

·         Audits and compliance in measurement and test equipment management

1.5 days

(12 hours)

Basic knowledge in quality management recommended.

Certificate of Participation

Without certification option

IC-800-E-12

Customer Orientation and Customer Satisfaction

·         Customer orientation as a strategic approach

·         Understanding customer needs and expectations

·         Measuring customer satisfaction

·         Customer feedback and complaint management

·         Continuous improvement through customer feedback

·         Building long-term customer relationships

1 day

(8 hours)

No specific prerequisites required.

Certificate of Participation

Without certification option

IC-800-E-13

Document Control and Change Management

·         Importance of document control in quality management
Document creation, approval, and revision

·         Versioning and document control

·         Change management processes and procedures

·         Ensuring document integrity and availability

·         Audit and compliance in document control

1 day

(8 hours)

No specific prerequisites required.

Certificate of Participation

Without certification option

IC-800-E-14

Basic Course for Auditors

·         Introduction to auditing and ISO 19011

·         Fundamental principles of auditing

·         Types of audits and their applications

·         Audit preparation and planning according to ISO 19011

·         Conducting audits: interviews and follow-up

·         Assessment of audit evidence and identification of deviations

·         Audit reporting and follow-up

2 days

(16 hours)

Basic understanding of quality management and audit processes required.

Certificate of Participation

Without certification option

IC-800-E-15

Quality Management Representative: Leadership and Coordination of the Quality Management System

·         Role and responsibilities of the Quality Management Representative

·         Leading and supporting the implementation of the quality management system

·         Coordinating quality activities and processes

·         Documentation and reporting in quality management

·         Interacting with internal and external stakeholders

·         Continuous improvement of the QMS

2 days

(16 hours)

Previous participation in the following courses:
* IC-800-E-01 Basics of Quality Management
* IC-800-E-14 Basic Course for Auditors

Certificate of Participation

Without certification option

IC-800-E-16

Quality Auditor: Conducting Quality Audits and Ensuring Compliance

·         Audit preparation and planning

·         Conducting internal and external quality audits

·         Reviewing compliance with standards and regulations

·         Audit reporting and follow-up

·         Assessing audit results and improvement recommendations

·         Maintaining audit competencies

2 days

(16 hours)

Previous participation in the following intellcert courses or courses from other providers whose content we can recognize:
* IC-800-E-14 Basic Course for Auditors

Certificate of Participation

Passed Exam

IC-800-E-17

Measurement and Test Equipment Officer

·         Introduction to metrology and testing procedures

·         Basic principles and terminology of metrology

·         Selection and calibration of measuring instruments

·         Sources of errors and uncertainties in measurements
Data collection, analysis, and interpretation

·         Specialized measurement methods (optional, depending on industry requirements)

2.5 days

(20 hours)

Technical education/professional background.
Knowledge of metrology would be advantageous.

Certificate of Participation

Passed Exam

IC-800-E-18

Quality Consultant

·         Introduction to quality consulting

·         Quality management systems and standards

·         Quality assurance processes and methods

·         Quality audits and assessments

·         Failure analysis and corrective actions

·         Continuous improvement and Lean principles

·         Customer focus and quality communication

·         Teamwork and leadership in quality consulting

3 days

(24 hours)

Previous participation in the following intellcert courses or courses from other providers whose content we can recognize:
* IC-809/04-E-01 Basics of Business Process Optimization

Certificate of Participation

Passed Exam

IC-800-E-19

Senior Quality Consultant

·         In-depth analysis and consulting in quality management

·         Strategic quality leadership and design

·         Advanced quality improvement methods and tools

·         Change management in the quality context

·         Higher-level risk assessment and management

·         Leading quality projects and initiatives

3 days

(24 hours)

Previous participation in the following intellcert courses or courses from other providers whose content we can recognize:
* IC-809/04-E-01 Basics of Business Process Optimization
* IC-809/01-E-01 Basics of Strategic Management

Certificate of Participation

Similar to "Consultant" + Interview + 3 years of consulting experience