Quality Management
All training courses are offered as online events in English. Inhouse training also possible.
| Course ID | Title | Content | Duration | Prerequisites | Certificate Type | Certification Requirement |
|---|---|---|---|---|---|---|
| C-800-E-01 | Basics of Quality Management: Quality as the Key to Success | • Introduction to the fundamental concepts of quality management • Significance of quality for business success • Quality standards and norms • Process of quality improvement • Methods for error prevention and correction • Quality assurance techniques | 1.5 days (12 hours) | No specific prerequisites required. | Certificate of Participation | Without certification option |
| IC-800-E-02 | Leadership and Quality Culture | • Role of leaders in creating a quality culture • Development of leadership competencies in quality management • Influence of leadership on employee motivation and engagement • Creating an environment that promotes quality awareness • Communication and leadership in the quality context • Successful implementation of quality goals | 1 day (8 hours) | Basic knowledge in quality management recommended. | Certificate of Participation | Without certification option |
| IC-800-E-03 | External Audit Preparation | • Understanding the requirements of external audits • Documentation preparation for audits • Employee training for audits • Review of audit procedures and protocols • Addressing audit challenges • Enhancing audit performance | 1 day (8 hours) | Basic knowledge in quality management recommended. | Certificate of Participation | Without certification option |
| IC-800-E-04 | Process-Oriented Quality Management | • Process-based approaches in quality management • Identification, analysis, and improvement of business processes • Process performance measurement and monitoring • Integration of quality aspects into processes • Continuous process improvement • Successful implementation of process-oriented approaches | 3 days (16 hours) | Basic knowledge in quality management recommended. | Certificate of Participation | Without certification option |
| IC-800-E-05 | Risk Management in the Quality Context | • Fundamentals of risk management • Identification of quality risks • Risk assessment and prioritization • Risk mitigation strategies • Integration of risk management into the quality management system • Risk reporting and monitoring | 1.5 days (12 hours) | Basic knowledge in quality management recommended. | Certificate of Participation | Without certification option |
| IC-800-E-06 | Supplier and Partner Management | • Importance of effective supplier and partner management • Selection and evaluation of suppliers and partners • Supplier qualification and audits • Relationship building and collaboration with suppliers and partners • Supply chain risk management • Continuous improvement of supplier and partner performance | 1 day (8 hours) | No specific prerequisites required. | Certificate of Participation | Without certification option |
| IC-800-E-07 | Quality Control and Assurance: Ensuring the Highest Quality Products and Services | • Methods of quality control and assurance • Quality assurance processes in production • Testing methods and tools • Error detection and prevention Standards and regulations for quality assurance • Quality documentation and reporting | 2 days (16 hours) | Basic knowledge in quality management required. | Certificate of Participation | Without certification option |
| IC-800-E-08 | Statistical Methods in Quality Management | • Introduction to statistical methods in quality management • Data collection and analysis • Application of statistics for quality improvement • Process control and optimization using statistical tools • Six Sigma and statistical process control • Root cause analysis using statistics | 2 days (16 hours) | Basic knowledge in quality management recommended. | Certificate of Participation | Without certification option |
| IC-800-E-09 | Total Quality Management (TQM): Integrating Quality Approaches into the Corporate Culture | • Fundamental principles of Total Quality Management • Cultural changes to promote TQM • TQM methods and tools • Customer focus and continuous improvement • Employee participation and engagement • Successful implementation of TQM | 1.5 days (12 hours) | Basic knowledge in quality management required. | Certificate of Participation | Without certification option |
| IC-800-E-10 | Six Sigma Methodology: Data-Driven Process Optimization and Error Minimization | • Basics and principles of Six Sigma • DMAIC (Define, Measure, Analyze, Improve, Control) methodology • Statistical analysis for error minimization • Project management in Six Sigma • Successful implementation of Six Sigma projects • Six Sigma certification options | 2 days (16 hours) | Basic knowledge in quality management required. | Certificate of Participation | Without certification option |
| IC-800-E-11 | Measurement and Test Equipment Management | • Importance of measurement and test equipment management • Calibration and maintenance of measuring instruments • Identification and labeling of measuring equipment • Documentation and traceability • Quality assurance in measurement and test equipment inspection • Audits and compliance in measurement and test equipment management | 1.5 days (12 hours) | Basic knowledge in quality management recommended. | Certificate of Participation | Without certification option |
| IC-800-E-12 | Customer Orientation and Customer Satisfaction | • Customer orientation as a strategic approach • Understanding customer needs and expectations • Measuring customer satisfaction • Customer feedback and complaint management • Continuous improvement through customer feedback • Building long-term customer relationships | 1 day (8 hours) | No specific prerequisites required. | Certificate of Participation | Without certification option |
| IC-800-E-13 | Document Control and Change Management | • Importance of document control in quality management Document creation, approval, and revision • Versioning and document control • Change management processes and procedures • Ensuring document integrity and availability • Audit and compliance in document control | 1 day (8 hours) | No specific prerequisites required. | Certificate of Participation | Without certification option |
| IC-800-E-14 | Basic Course for Auditors | • Introduction to auditing and ISO 19011 • Fundamental principles of auditing • Types of audits and their applications • Audit preparation and planning according to ISO 19011 • Conducting audits: interviews and follow-up • Assessment of audit evidence and identification of deviations • Audit reporting and follow-up | 2 days (16 hours) | Basic understanding of quality management and audit processes required. | Certificate of Participation | Without certification option |
| IC-800-E-15 | Quality Management Representative: Leadership and Coordination of the Quality Management System | • Role and responsibilities of the Quality Management Representative • Leading and supporting the implementation of the quality management system • Coordinating quality activities and processes • Documentation and reporting in quality management • Interacting with internal and external stakeholders • Continuous improvement of the QMS | 2 days (16 hours) | Previous participation in the following courses: * IC-800-E-01 Basics of Quality Management * IC-800-E-14 Basic Course for Auditors | Certificate of Participation | Without certification option |
| IC-800-E-16 | Quality Auditor: Conducting Quality Audits and Ensuring Compliance | • Audit preparation and planning • Conducting internal and external quality audits • Reviewing compliance with standards and regulations • Audit reporting and follow-up • Assessing audit results and improvement recommendations • Maintaining audit competencies | 2 days (16 hours) | Previous participation in the following intellcert courses or courses from other providers whose content we can recognize: * IC-800-E-14 Basic Course for Auditors | Certificate of Participation | Passed Exam |
| IC-800-E-17 | Measurement and Test Equipment Officer | • Introduction to metrology and testing procedures • Basic principles and terminology of metrology • Selection and calibration of measuring instruments • Sources of errors and uncertainties in measurements Data collection, analysis, and interpretation • Specialized measurement methods (optional, depending on industry requirements) | 2.5 days (20 hours) | Technical education/professional background. Knowledge of metrology would be advantageous. | Certificate of Participation | Passed Exam |
| IC-800-E-18 | Quality Consultant | • Introduction to quality consulting • Quality management systems and standards • Quality assurance processes and methods • Quality audits and assessments • Failure analysis and corrective actions • Continuous improvement and Lean principles • Customer focus and quality communication • Teamwork and leadership in quality consulting | 3 days (24 hours) | Previous participation in the following intellcert courses or courses from other providers whose content we can recognize: * IC-809/04-E-01 Basics of Business Process Optimization | Certificate of Participation | Passed Exam |
| IC-800-E-19 | Senior Quality Consultant | • In-depth analysis and consulting in quality management • Strategic quality leadership and design • Advanced quality improvement methods and tools • Change management in the quality context • Higher-level risk assessment and management • Leading quality projects and initiatives | 3 days (24 hours) | Previous participation in the following intellcert courses or courses from other providers whose content we can recognize: * IC-809/04-E-01 Basics of Business Process Optimization * IC-809/01-E-01 Basics of Strategic Management | Certificate of Participation | Similar to "Consultant" + Interview + 3 years of consulting experience |
