Course ID: IC-811-E-01
Content
- Introduction to the aviation industry
- Aircraft and their classifications
- Introduction to navigation systems
- Basics of aviation law
- Aviation organizations and their tasks (EASA, ICAO, IATA)
Prerequisites
None
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-02
Content
- Introduction to aviation safety concepts
- Identification of threats and risks
- Behavior in safety-critical situations
- Security checks at the airport
- ICAO & EASA safety standards
Prerequisites
None
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-03
Content
- Introduction to drone technologies
- Areas of application (industry, inspections, logistics)
- Control and flight modes of drones
- Sensing and data collection
- Data protection and ethical aspects
- Aviation law basics for drone operators
Prerequisites
None
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-04
Content
- Introduction to ICAO-compliant SMS
- Risk management & reporting
- Safety culture in aviation
- Implementation and monitoring of safety measures
- Best practices
Prerequisites
Fundamentals of aviation or experience in aviation management
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-05
Content
- Crisis communication & emergency protocols
- Evacuation concepts
- Media relations & reputation management in emergencies
- Psychological aspects in crisis situations
- Collaboration with emergency services
Prerequisites
None
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-06
Content
- ICAO and EASA requirements for aviation companies
- Internal audits
- Preparation for regulatory inspections
- Effective compliance management
- Compliance culture in companies
- Common deficiencies and how to avoid them
Prerequisites
Experience in quality or safety management
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-07
Content
- Overview of the IOSA standard
- Processes for complying with IATA safety standards
- Preparation for an IOSA audit
- Audit methods and processes
- Analysis of audit results
- Corrective actions for addressing findings
Prerequisites
Experience in flight operations or safety management is an advantage
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-08
Content
- ISO 9001 & aviation-specific standards (e.g., AS9100)
- Risk-based thinking in quality management
- Quality culture in aviation companies
- Documentation & audits
- Supplier management and certifications
- Continuous improvement in aviation operations
Prerequisites
None
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-09
Content
- Basics of internal audit
- Regulatory bases and standards for aviation
- Audit planning and preparation
- Conducting an internal audit
- Audit reporting and action tracking
- Practical exercises and case studies
Prerequisites
Basic knowledge of quality management and aviation quality standards
Certificate Type
Certificate of participation
Certification Requirement
Passed Exam
Course ID: IC-811-E-10
Content
- Handling passengers
- Communication with international customers
- Service quality in aviation
- Conflict resolution & de-escalation
- Dealing with cultural differences
- Complaint analysis and continuous improvement
Prerequisites
None
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-11
Content
- ICAO & EASA regulations for identifying counterfeit parts
- Risks associated with counterfeit parts
- Traceability of components
- Measures for quality control and supplier verification
- International collaborations for fraud prevention
- Best practices for maintenance operations
Prerequisites
Technical understanding or experience in aviation logistics
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-12
Content
- Fundamentals of human factors
- Decision-making & error culture
- Stress management
- Situational awareness and decision-making
- Impact of fatigue on safety
- Communication & teamwork in aviation
Prerequisites
None
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-13
Content
- Identification of fraud risks (e.g., ticketing fraud)
- IATA resolutions and security measures
- Protection against cyberattacks & financial crime
- Insider threats in aviation
- Countermeasures against ticket fraud
- IT security strategies for airlines
Prerequisites
None
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-14
Content
- Fundamentals of flight data analysis
- Identification of safety indicators
- Use of FDM for risk management and accident prevention
- Big data and predictive analytics in aviation
- Use of FDM to improve operational safety
- Training and awareness for FDM
Prerequisites
Experience in flight operations or safety management is an advantage
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-15
Content
- Fundamentals of aircraft maintenance
- Maintenance systems
- Risk management
- Maintenance processes according to EASA Part-145 & Part-M
- Fault diagnosis
Prerequisites
Technical understanding
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-16
Content
- Introduction to IATA DGR regulations
- Classification of hazardous materials
- Packaging and labeling requirements
- Safety measures
- Responsibilities of stakeholders (shipper, carrier, receiver)
- Emergency procedures for hazardous material incidents
Prerequisites
None
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
Course ID: IC-811-E-17
Content
- Strategies for increasing non-aviation related revenues
- ICAO Economic Manual (Doc 9562)
- Retail and property management at airports
- Advertising revenue
- New investments
- Fee calculation
- Digitalization & new business models
Prerequisites
Experience in airport management or aviation economics is an advantage
Certificate Type
Certificate of participation
Certification Requirement
Without certification option
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