intellcert Academy · Aviation
Customer Service & Complaint Management in Aviation
Dealing with passengers · Communication with international customers · Service quality in aviation
Overview
Course contents
Our professional training courses are designed for professionals, specialists, and experts who wish to expand their knowledge in a targeted way.
Contents
- Dealing with passengers
- Communication with international customers
- Service quality in aviation
- Conflict resolution & de-escalation
- Dealing with cultural differences
- Complaint analysis and continuous improvement
Learning objectives
- Promoting customer-oriented communication.
- Professional handling of complaints and escalations.
- Applying service standards and feedback systems.
Target audience
- Employees in customer service (e.g. check-in, call center)
- Cabin crew, gate agents
- Complaint managers and service team leaders
Prerequisites
- None
Certification requirement
Without certification option
Delivery format: Online. For on-site or in-house training, please send us a request via our contact form. We will get in touch with you shortly thereafter.
No date scheduled yet
Are you interested in this course?
Flexible scheduling is available for this service. Please contact us to arrange a convenient date.
intellcert is your competent partner for certification, inspection, testing, and training.
We look forward to your request for a free personal meeting.