Customer Service & Complaint Management in Aviation

Description

• Content:
  • Handling passengers
  • Communication with international customers
  • Service quality in aviation
  • Conflict resolution & de-escalation
  • Dealing with cultural differences
  • Complaint analysis and continuous improvement
• Prerequisites:
  • None
• Certification Requirement:
  • Without certification option
• Conduction Method:
  • Online (For on-site or in-house training, please send us a request via our contact form (Contact - intellcert). We will get in touch with you shortly thereafter.)
• Language:
  • English
• Target  Audience:
  • Customer service staff (e.g., check-in, call center)
  • Cabin crew, gate agents
  • Complaint managers and service team leaders
• Learning Objectives:
  • Promoting customer-oriented communication
  • Professional handling of complaints and escalations
  • Application of service standards and feedback systems
• Note:
  • Displayed price excl. VAT