Description
- Course ID:
- IC-800-E-12
- Content:
- Customer orientation as a strategic approach
- Understanding customer needs and expectations
- Measuring customer satisfaction
- Customer feedback and complaint management
- Continuous improvement through customer feedback
- Building long-term customer relationships
- Prerequisites:
- No specific prerequisites required.
- Certification Requirement:
- Without certification option
- Conduction Method:
- Online (For on-site or in-house training, please send us a request via our contact form (Contact - intellcert). We will get in touch with you shortly thereafter.)
- Language:
- English
- Target Audience:
- Employees who want to understand customer requirements and enhance customer satisfaction.
- Learning Objectives:
- Capture customer requirements and translate them into processes.
- Apply tools to measure customer satisfaction.
- Analyze customer feedback and use it for improvements.
- Strengthen customer loyalty through quality.
- Note:
- Displayed price excl. VAT
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