intellcert Academy · Quality Management
Customer Orientation and Customer Satisfaction
Customer orientation as a strategic approach · Understanding customer needs and expectations · Measuring customer satisfaction
Overview
Course contents
Our professional training courses are designed for professionals, specialists, and experts who wish to expand their knowledge in a targeted way.
Contents
- Customer orientation as a strategic approach
- Understanding customer needs and expectations
- Measuring customer satisfaction
- Customer feedback and complaint management
- Continuous improvement through customer feedback
- Building long-term customer relationships
Learning objectives
- Capturing customer requirements and translating them into processes.
- Applying instruments for measuring customer satisfaction.
- Evaluating customer feedback and using it for improvements.
- Strengthening customer loyalty through quality.
Target audience
- Employees who want to understand customer requirements and improve customer satisfaction.
Prerequisites
- No specific prerequisites required.
Certification requirement
Without certification option
Delivery format: Online. For on-site or in-house training, please send us a request via our contact form. We will get in touch with you shortly thereafter.
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Are you interested in this course?
Flexible scheduling is available for this service. Please contact us to arrange a convenient date.
Related courses
Related courses: Quality Management
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