intellcert Academy · Information Management
IT Service Management (ITSM) according to ITIL
Introduction to ITIL (IT Infrastructure Library) · ITSM principles and processes · Service design and strategy
Overview
Course contents
Our professional training courses are designed for professionals, specialists, and experts who wish to expand their knowledge in a targeted way.
Contents
- Introduction to ITIL (IT Infrastructure Library)
- ITSM principles and processes
- Service design and strategy
- Incident and problem management
- Change and release management
- ITIL certification paths
Learning objectives
- Understanding the fundamentals of ITIL and ITSM processes.
- Applying IT service processes such as incident, problem, change and configuration management.
- Designing and continuously improving customer-oriented IT services.
- Recognizing roles and responsibilities in the ITSM context.
Target audience
- IT managers
- Service desk staff
Prerequisites
- Basic IT knowledge recommended.
Certification requirement
Without certification option
Delivery format: Online. For on-site or in-house training, please send us a request via our contact form. We will get in touch with you shortly thereafter.
Trainer
Philip Müller ist Experte für agiles Projektmanagement, agile Transformation und moderne Leadership-Entwicklung. Mit über 10 Jahren Erfahrung in Projektmanagement, digitaler Transformation und agilem Coaching unterstützt er Führungskräfte, Teams und Organisationen dabei, Komplexität zu meistern und wirkungsvolle Veränderungen umzusetzen.
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Related courses
Related courses: Information Management
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