intellcert Academy · Leadership & Management Skills
Successful Conflict Resolution in Practice
Learning to recognise and analyse conflicts and to resolve them constructively using proven methods. · Understanding the importance of nonviolent communication according to Marshall Rosenberg and applying it purposefully in conflict situations. · Learning how conflicts escalate and how you can de-escalate them at an early stage.
Overview
Course contents
Our professional training courses are designed for professionals, specialists, and experts who wish to expand their knowledge in a targeted way.
Contents
- Learning to recognise and analyse conflicts and to resolve them constructively using proven methods.
- Understanding the importance of nonviolent communication according to Marshall Rosenberg and applying it purposefully in conflict situations.
- Learning how conflicts escalate and how you can de-escalate them at an early stage.
- Developing solution-oriented approaches based on the Harvard principle and other methods.
- Creating a personal action plan for the direct application of the techniques learned in your work environment.
Learning objectives
- Recognising the causes and dynamics of conflicts
- Learning communication and conflict resolution strategies (e.g. nonviolent communication, Harvard model)
- Constructive handling of tensions within the team
- Role plays and case examples for direct application
Target audience
- Managers and team leaders
- Project teams and interdisciplinary groups
- Employees with communication and facilitation responsibilities
Prerequisites
- No special prior knowledge required
- Certification requirement: No certification option available
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Related courses
Related courses: Leadership & Management Skills
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