intellcert Academy · Quality Management
Process-Oriented Quality Management
Understand process orientation as a fundamental principle of QM. Document, analyze, and optimize business processes. Systematically manage interactions and responsibilities.
Overview
Course contents
Our professional training courses are designed for professionals, specialists, and experts who wish to expand their knowledge in a targeted way.
Contents
- Process-based approaches in quality management
- Identification, analysis and improvement of business processes
- Process performance measurement and monitoring
- Integration of quality aspects into processes
- Continuous process improvement
- Successful implementation of process-oriented approaches
Learning objectives
- Understanding process orientation as a central QM foundation.
- Documenting, analyzing and optimizing business processes.
- Systematically managing interactions and responsibilities.
- Defining process key figures and using them for control.
Target audience
- Process owners who manage business processes in the quality context.
Prerequisites
- Basic knowledge in quality management recommended.
Certification requirement
Without certification option
Delivery format: Online. For on-site or in-house training, please send us a request via our contact form. We will get in touch with you shortly thereafter.
Trainer
Senior Compliance und GMP Consultant
Wolfgang Hähnel wechselte nach zehnjähriger Zugehörigkeit in der Betriebsbetreuung der BASF AG Mitte der 90er Jahre in den Bereich der Pharmadienstleistungen. Hier sammelte Herr Hähnel seit 1995 vielseitige Erfahrungen in der Erstellung und Durchführung von Kalibrierungs-, Qualifizierungs- und Validierungsaktivitäten bei Anlagen und Geräten in GMP-regulierten Betriebsbereichen der Pharmazie, Chemie und Biotechnologie sowie Medizintechnik.
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Related courses
Related courses: Quality Management
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